Frequently Asked Questions

We specialize in embroidered, woven, sublimated, and 3D PVC patches, plus pen tab patches, challenge coins, and zaps (stickers). Each type offers different benefits depending on your design, budget, and application. You can see the full product breakdown here.

Absolutely, custom is our specialty. There are two easy ways to start: order something new, or reorder something we've made before. If it's something new, whether you've got finished artwork or just an idea, you get free access to our Badass design team as part of the process. Head over to our Custom Orders page to get started.

Yes. When you start something new with us, our design team gets to work on your artwork for free. You'll review a digital mockup and get unlimited revisions until it's exactly right; nothing goes to production until you approve it.

Want to noodle on artwork ideas yourself first? Badass Creator is our in-house AI design tool for generating quick concepts before you submit your form.

Because every product is made to order, refunds are handled case-by-case rather than automatically. Production starts as soon as you approve your sample/artwork.

• Before production starts / before you approve a proof: this is where we have the most flexibility to help.
• During active production: a full refund is rarely possible once materials and labor are committed; partial refunds depend on how far along the order is.
• After delivery: if there's a manufacturing defect or the product doesn't match your approved sample, reach out within 3 months of delivery and we'll make it right (our Lifetime Warranty may also apply).
• Change-of-mind requests, and carrier-caused damage or loss, aren't eligible. Carrier issues (FedEx, UPS, USPS, DHL, etc.) need to go directly to the carrier.

To request a refund, email orders@badasspatches.com with your proof of purchase, a description of the issue, and (if received) at least two photos. We aim to respond in 3–5 business days. Full details: Lifetime Guarantee & Return Policy.

• Something New: Whether you have finished artwork or just an idea, submit through our order form and you'll get free access to our Badass design team to help bring it to life.
• • Reorder Something We've Made Before: Already have a design on file with us? Head to the same order form, let us know what you need, and we'll get it rolling.

We accept JPG, PNG, PDF, and EPS files directly through the order form. Got a vector file (like an AI file)? Just email it to us and we'll take it from there.

Turnaround time depends on the product, the materials, and whether you're starting something new or reordering something we've made before, so it's tough to give one number that fits every order. For the most accurate estimate for your specific project, reach out to your Customer Service Specialist or chat with Baddie.

Already have an order in progress? Head to your customer portal for a live status update, or reach out to your Customer Service Specialist anytime.

Need it faster? Ask about Rush Production to move your order up in the queue. Your Customer Service Specialist or Baddie can get you current pricing.

Pricing depends on your specific design, quantity, product type, and any add-ons, so the fastest way to get accurate numbers is to chat with Baddie, our AI assistant. Baddie can walk you through your options and give you a ballpark estimate in just a couple of minutes. You can also start a conversation with Baddie from our Get a Quote page.

Ready for exact, itemized pricing? Submit through the order form. Found a better like-for-like quote elsewhere? Send it over, we'll beat it. That's our Price Beat Guarantee.

Yes, we'll share a digital proof/mockup with you at every step so you can see and approve the actual design before anything moves to mass production.

No minimums on patches, small runs are welcome (orders under 25 units carry a $29 Small Order Setup Service).

Two exceptions: zaps (stickers) have a 50-unit minimum, and challenge coins have a 10-unit minimum (coin pricing is otherwise quoted individually based on size, quantity, sides, and finish).

Checkout supports a broad list of international destinations. If your country isn't listed at checkout, email sales@badasspatches.com and we'll help sort out the best way to get your order to you, or reach us through our Contact Us page. International orders ship duties-paid, so the price you see at checkout generally covers duties and taxes.

Military (APO/FPO/DPO): these ship USPS-only and typically add about a week to production timelines. There's no expedited shipping option available for military addresses.

Shipping is paid at checkout, and expedited options may be available there depending on destination. That's a separate thing from Rush Production (see the turnaround question above), which speeds up your spot in the production queue, not the carrier leg.

We accept all major credit cards, PayPal, Apple Pay, Android Pay, and Shop Pay. Have a specific payment preference or question? Contact us and we'll sort it out.

In most cases, yes, as long as your order hasn't shipped yet. Head to your account portal to make the update, or email orders@badasspatches.com if you need a hand. Once an order has shipped we can't change the address, but reach out anyway and we'll do what we can.

Once you've approved your sample/production artwork, the order moves into production and generally can't be cancelled or refunded. See our Lifetime Guarantee & Return Policy for the full breakdown of what's possible at each stage. If you want to change quantity, email orders@badasspatches.com as early as possible.

We use Shopify as our merchant processing platform, and taxes are automatically calculated based on your shipping address. If you're a tax-exempt organization, send us the necessary documentation and we'll get your invoice updated accordingly.